Replacements, Returns, and Refunds

You can confidently order from PaintScratch knowing that if something is not right, it will be fixed quickly. If there is a problem with your order, simply request a replacement or refund within 75 days of ordering.

Our Guarantee

• If the paint you ordered does not match your vehicle, we will send you a replacement or refund.
• Damaged or defective items will be replaced or refunded.
• Accessories, tools, and other non-paint items can be returned unused for a refund.

Each paint order is custom-made for your vehicle. If there is an issue, we will resolve it with a replacement or refund.

Custom Matching and Special Situations

For older or uncommon vehicles, rare colors, repaints, or missing color codes, the most accurate option is custom matching. You can mail in a small painted part for a hand match to ensure the best possible accuracy.

If your color cannot be remixed (for example, pre-2005 models or discontinued makes), you can still submit a request. Our paint techs will review your photos and either issue a refund if the formula is unavailable or recommend a custom hand match.

Helpful Tips

Always confirm your vehicle color code before ordering. If you are unsure, ask for help or borrow our color books.

When your order arrives, test the paint on a glossy surface or a small, hidden area first. This helps confirm the color match before you begin the repair.

Request a Replacement or Refund

A paint tech will review your case. We may reach out with questions, but as soon as the issue is confirmed, we will make it right with a refund or replacement.